7ezbd app Privacy Policy —
How We Protect Your Information

1. Introduction

7ezbd app is a trusted online gaming platform for users in Bangladesh. We understand how valuable your personal information is, and keeping it safe is our responsibility. This privacy policy explains what data 7ezbd app collects, why it collects it, and how it is used and protected.

This policy applies to our website, mobile app, and all associated services. We comply with GDPR, Bangladesh's data protection laws, and international standards. Registering with 7ezbd app means you have fully read and agreed to this privacy policy.

2. Information We Collect

7ezbd app collects certain types of information for various purposes. A detailed breakdown of the data collected is provided below:

We only collect information that is genuinely necessary to provide our services. No unnecessary personal data is requested.

3. How Your Information Is Used

7ezbd app uses the data it collects solely for specific, legitimate purposes. The primary uses are outlined below:

• Account management: Your information is used for registration, login, password recovery, and profile updates.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• KYC verification: Identity document details are required to verify your age and identity.
• Security Assurance: Device and location data are used to detect and prevent fraudulent activity.
• Responsible Gaming: Your gaming behavior is analyzed to detect unusual patterns, helping to keep your account protected.
• Customer support: Your account information may be accessed to resolve issues and provide support.
• Promotional Communications: With your consent, we will send you notifications about offers, bonuses, and updates. You can unsubscribe at any time.
• Legal obligations: Data may be used to meet regulatory requirements and legal obligations.

4. Data Sharing & Disclosure

7ezbd app does not generally share your personal information with third parties. However, limited sharing may occur in the circumstances described below:

• Payment Processor: Required information is shared with payment gateways such as bKash and Nagad to process transactions. These providers are also bound by their own privacy policies.
• KYC verification services: Minimal information is shared with licensed KYC providers for identity verification purposes.
• Law enforcement: Information may be disclosed in compliance with valid court orders or government directives.
• Game Provider: Minimal data required to operate games (such as user ID) may be shared with game software providers.
• Audit & compliance: Required information may be provided for audits by licensing authorities.

When sharing data with any third party, 7ezbd app ensures that the receiving party also maintains appropriate data protection standards.

5. Security Measures

7ezbd app uses industry-leading technology to keep your data secure. Our security framework is multi-layered, protecting against both external threats and internal misuse.

• 256-bit SSL Encryption: All data transferred between your browser and our servers is protected with the highest level of encryption.
• PCI-DSS compliance: All payment information is stored in accordance with international Payment Card Industry standards.
• Two-Factor Authentication (2FA): OTP-based two-step verification is available as an added layer of security when logging into your account.
• Real-Time Monitoring: Automated systems are in place to detect suspicious activity.
• Regular Security Audits: Regular penetration testing and security audits are conducted by third-party experts.
• Data Center Security: Physical security controls including biometric access management are in place.
• Staff training: Only authorized personnel have access to specific data, and all staff are bound by confidentiality agreements.

6. Cookie Policy

The 7ezbd app website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your experience.

You can disable cookies through your browser settings, though doing so may affect certain features of the site. Aside from essential cookies, all other cookies are only used with your consent.

7. Your Rights

You have full rights over your data on 7ezbd app. You can submit a request for any of the following by contacting our support team:

8. Data Retention Period

7ezbd app does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations:

• Account information: Retained for the duration of account activity and up to 5 years after closure, as required by law.
• Financial transactions: Retained for a minimum of 7 years in compliance with AML and tax regulations.
• Gaming History: Up to 3 years after account closure.
• Customer support contact: Deleted 2 years after last contact.
• Cookie and analytics data: Generally not retained for more than 1 year.

Once the designated retention period expires, data is securely and permanently deleted with no possibility of recovery.

9. Children's Privacy

7ezbd app is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age is verified at registration, and identity documents are reviewed during the KYC process.

• If we become aware that a minor has created an account, that account will be closed immediately.
• All associated data will be permanently deleted.
• If you believe a minor is using our platform, please notify our support team immediately.

10. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to the dedicated Data Protection Team at 7ezbd app. We're ready to assist you in Bengali.

• Email: [email protected]
• Response Time: Within 48 business hours
• Live Support: 7 days a week, 24 hours a day

We are fully committed to resolving your concerns. If a direct resolution with us is not possible, you have the right to file a complaint with the relevant regulatory authority.